M.C. Dean, Inc.

Job Information

M. C. Dean, Inc. PHYSICAL SECURITY SYSTEMS ADMINISTRATOR 2 [TS] - WASHINGTON, DC METRO in Washington, District Of Columbia

PHYSICAL SECURITY SYSTEMS ADMINISTRATOR 2 [TS] - WASHINGTON, DC METRO

Location:Washington Metro Area- MD/VA/DC

Req. Number:4037

Description

M.C. Dean isBuilding Intelligence™in the form of cyber-physical solutions for the nation’s most recognizable mission-critical facilities, large-scale infrastructure, and global enterprises.

Our success relies on great people delivering innovative projects and solutions for Fortune 100 companies and the most recognized agencies in government, defense, and security.

Join our more than 3,000 employees worldwide who engineer and deploy automated, secure and resilient power and technology systems; and deliver the management platforms essential for long-term system sustainability. Together we are creating the integrated systems and technologies that shape the built and cyber-physical world.

We offer an excellent benefits package including:

  • A competitive salary

  • Medical, dental, vision, life and disability insurance

  • Paid-time off

  • Tuition reimbursement

  • 401k Retirement Plan

  • Military Reserve pay offset

  • Paid maternity leave

This position is responsible system administration at all levels for Access Control System, Intrusion Detection Systems, and Video Surveillance Systems, including system monitoring, programming, reporting, troubleshooting, etc. Interface with management, customers, tenants, technicians, and alarm monitoring staff to answer inquiries, provide status reports, and resolve issues. A few of the main systems to provide system administrator support for are as follows: American Magnetics (AMAG), Software House (CCURE), Bosch Video Management System (BVMS), Sand SightLogix.

This involves the following:

  • Maintenance of existing systems, installation of new systems, and proactive initiatives

  • Performing device programming and configuration changes requested by the client.

  • Performing daily enterprise system checks and status checking of communication links.

  • Documenting Service Requests in ticketing system and ensuring tickets are closed as issues are resolved.

  • Assisting in maintenance calls relating to workstations, software, servers, communications, badging, alarm monitoring, etc.

  • Telephone and service desk support of technicians, system operational staff, and customers

  • Providing initial diagnostic troubleshooting and determining root cause of simple network and systems problems

  • Performing backups of databases.

  • Performing daily archiving of events, alarm acknowledgements, and user transactions.

  • Reviewing the security system's database error log files to include check of integrity and size of database on all servers.

  • Developing and completing preventive maintenance checklists.

Leadership

  • Provide support for customers, other system administrators, installation team, and the maintenance team, with utmost courteous and attentive level

  • Mentor junior level team members

  • Assists in scheduling of tasks within an assigned project when needed

Hardware

  • Perform server hardware configuration changes, server updates and decommissions.

  • Troubleshoot server hardware failures

Software

  • Ability to evaluate critical systems, prioritize work, and determine solutions

    • Excellent verbal and written communication skills

    • Ability to interpret and apply laws, regulations, and policies

    • A working knowledge of these technologies: Microsoft Office; Windows server and client versions and related utilities; e-mail servers; networking technologies including Cisco router/switch administration; Ethernet and wireless networking and related protocols; VPN, remote access, and configurations of home PCs connected to the corporate network remotely; PDAs, cellular phones, pagers, and combinations thereof; hardware installation and support; system security techniques and firewall administration; Internet and Web technologies

Information Technology Experiences & Knowledge

  • Bachelor’s degree in IT or related field or equivalent work experience

  • Scripting/Programming Skills in SQL

Industry Related Experiences & Knowledge

  • Tyco’s Software House Ccure 800/9000 - Required within 3 months of hire

  • Lenel, AMAG Symmetry, Bosch IDS, Honeywell Prowatch, Honeywell Maxpro, Avigilon, Genetec, and Milestone certifications and experience in installation of said systems.

  • Attention to detail in the execution of Performance Verification Tests

  • Troubleshoot and Repair electronic security systems

  • Strong communication and writing skills

  • Low-voltage security electronic devices

  • Knowledge of AC/DC Circuits

  • Understanding of Relay Logic

Availability:

The candidate will be on-site for at least 8 hours each day. The candidate will be available to respond to emergency trouble calls at nights and on weekends.

This is a 24/7/365 service desk operations position.

EOE Minorities/Females/Protected Veterans/DisabledVEVRAA Contractor

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