M.C. Dean, Inc.

Operations & Process Analyst 1

ID 9790

Location Washington Metro Area- MD/VA/DC

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M.C. Dean is looking for an Operations & Process Analyst 1 to join a consulting team focused on providing our client’s management team with analysis and recommendations for improving mission critical functions.

Job Duties and Responsibilities:

· Collaborate with team members on a variety of analytical efforts, product development, and customer communications preparation.

· Structure and conduct research – open source and enclave specific; synthesize and present findings.

· Assist with conducting interviews with customer and industry stakeholders to elicit and document information.

· Analyze, document, and recommend changes to processes and procedures.

· Analyze, document, and support implementation of changes to organizational constructs and training methods.

· Participate in planning and conduct of data collection, data analysis, and decision support activities.

· Assist with preparing documentation, reports, and presentations defining problems, evaluation, and possible/recommended concepts or solutions—recommendations could be across operations, processes, personnel/staffing, training, materiel solutions, policy, etc.

· Assist with developing Plan of Actions & Milestones (POA&Ms) for implementation of proposed recommendations.

· Assist with developing operational concepts and requirements that can be translated into technical requirements.

· Support implementation of proposed recommendations.

· Think creatively and communicate thoughts both in terms of structured narrative and visual graphics.

· Professionally interact with leadership and staff personnel in both industry and government settings.

Required Qualifications:

· U.S. Citizenship and eligible to be granted a U.S. Security Clearance.

· Bachelor’s degree with 0-2 years of experience.

· High school 6-8 years

· Proficiency with MS Office suite, specifically MS Word, MS Excel, and MS PowerPoint.

· Strong writing skills.

· Strong research skills.

· Self-starter with the ability to work with a team and independently.

Desired Qualifications:

· Proficiency using SharePoint to access and store data.

· Some experience with process analysis/re-engineering experience.

· Some experience creating Standard Operating Procedures (SOPs), user guides, work instructions, policies, etc.

· Familiarity with Agile and ITIL concepts.

· Experience working in Federal Government (GOV or CTR).

Abilities:

· Exposure to computer screens for an extended period of time

· Sitting for extended periods of time.

· Reach by extending hands or arms in any direction.

· Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.

· Listen to and understand information and ideas presented through spoken words and sentences.

· Communicate information and ideas in speaking so others will understand.

· Read and understand information and ideas presented in writing.

· Apply general rules to specific problems to produce answers that make sense.

· Identify and understand the speech of another person.

Travel:

Travel outside the Washington, DC Metro Area is not required.

EOE Minorities/Females/Protected Veterans/Disabled

VEVRAA Contractor

Applicants for this position may be required to prove that they have received the COVID-19 vaccine or demonstrate that they have a valid religious or medical reason not to be vaccinated.

EOE Minorities/Females/Protected Veterans/Disabled

VEVRAA Contractor