Job Information
M. C. Dean Help Desk System Specialist 2 - Tysons, VA in Tysons, Virginia
Help Desk System Specialist 2 - Tysons, VA
ID 12922
Location Tysons, VA
Apply Now (https://phg.tbe.taleo.net/phg04/ats/careers/v2/applyRequisition?org=MCDEAN&cws=62&rid=12922)
Your Future at M.C. Dean
We're seeking people driven to excellence and inspired to have a meaningful impact powering, automating, integrating, and securing the world’s most critical infrastructure and facilities. This translates into fulfilling opportunities for employees driven to excel in a meaningful career. As an employee at M.C. Dean, you will join forces with more than 5,800 professionals who engineer and deploy automated, secure and resilient power and technology systems; and deliver the management platforms essential for long-term system sustainability. Together, we transform the way complex, large-scale systems are designed, delivered, and sustained–enhancing client outcomes, improving lives, and changing the world for the better.
We are seeking a Help Desk System Specialist 2 to join our Security and Electronic Systems (SES) business Unit. As part of (SES) Strategic Business Unit you will be part of a team that designs, engineers, integrates, operates and maintains electronic security services inclusive of intrusion detection, access control, biometric authentication, video surveillance, audio visual, it systems, perimeter defense and command and control systems for federal, local and commercial customers across high-growth markets.
Clearance/Citizen Type: Applicants selected will be subject to a government security investigation and may meet eligibility requirements, including U.S. Citizenship, for access to classified information ; ACTIVE TS/SCI w/ Poly clearance REQUIRED
Work Type: Full-Time
What you’ll do:
Performing daily systems analysis and proactive preventative maintenance to ensure system health.
Obtaining, analyzing, and interpreting trouble tickets to determine the appropriate approach and solutions to resolve the reported issue, whether it may be software, hardware, component, or a combination of issues.
Working with and/or dispatching technicians and testing systems to ensure proper trouble resolution in accordance with the system standards.
Documenting test procedures and results.
Helping define and create system level access management in accordance with the customer’s standards.
Creating user accounts and maintaining and safeguarding user permission groups.
Helping to develop and provide training for system users and customers.
Position / Candidate Requirements
High School Diploma or a GED and 8+ Years of Relevant Experience or
Associates Degree and 6+ Years of Relevant Experience or
Bachelor’s Degree and 2+ Years of Relevant Experience
Help Desk Support Functions with a Combination of Phone and Desktop Support is required.
Must be able to obtain vendor Professional Certification.
Experience administering LENEL systems is desired.
Experience in badge office operations is desired.
Strong Oral and written communication skills are essential.
Demonstrated background working with multidisciplinary teams.
Demonstrated time management and organization skills to meet deadlines and quality objectives.
Abilities
Exposure to computer screens for an extended period of time.
Sitting for extended periods of time.
Reach by extending hands or arms in any direction.
Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
Listen to and understand information and ideas presented through spoken words and sentences.
Communicate information and ideas in speaking so others will understand.
Read and understand information and ideas presented in writing.
Apply general rules to specific problems to produce answers that make sense.
Identify and understand the speech of another person.
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Applicants for this position may be required to obtain or provide proof of flu shots or of other vaccinations depending on customer requirements and nature of the position or demonstrate a valid basis for exception.
EOE Minorities/Females/Protected Veterans/Disabled
VEVRAA Contractor