Job Information
M. C. Dean BOC Specialist 3 - Gaithersburg, MD in Gaithersburg, Maryland
BOC Specialist 3 - Gaithersburg, MD
ID 11367
Location Gaithersburg, MD
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CALL AND SITE COORDINATION:
Works with call center to log and identify problem areas in the building.
Assists other trades in the field in the active troubleshooting of systems.
Monitors system for alarms, provides reports, and performs triage on system messages.
SYSTEM OPERATIONS:
Monitors controlled systems for performance and problems.
Backs up application software and checks network integrity of control devices.
Performs troubleshooting, repair, and replacement of control devices in the field.
Debugs and simulates programs, checks calibration of hardware/software devices, configures parameters and tests control components and software.
Performs function check of all control systems and documents results.
Sets up alarms for optimal efficiency and response.
SERVICE:
Responds to service calls by determining the problem, identifying the cause, and implementing a solution to address the issues.
Works with the customer to recommend and develop a maintenance program for their system. Identifies and implements long term service strategies.
PERFORMANCE QUALITY:
Performs all work in accordance with contract documents and applicable company standards.
Performs work to meet the required response times and to facilitate others to meet response times.
Develops and maintains procedures and check lists for the execution of service calls, system routine maintenance and commissioning tasks to maintain consistency and completeness of the work.
COMMUNICATIONS:
Keeps Client/Call center informed of questions, progress, information needs, and discrepancies in system and other issues impacting the operation of the building and comfort of occupants.
Initiates follow up action to secure needed responses in a timely manner.
Using real time judgement to escalate building issues to the proper entities.
REQUIREMENTS:
High school diploma with 8 years of progressive experience. Vocational school or associate degree in a technical trade preferred.
Three years BAS monitoring/operating and DDC controls experience within the building controls industry.
Ability to read and interpret technical documentation including sequence of operations, technical product literature, programming manuals and specifications.
Ability to troubleshoot basic communications wiring, control logic wiring and end devices.
Knowledge of building mechanical and electrical equipment functions and use, HVAC systems controls applications and relevant hardware and software products.
Knowledge of commonly used networks and network topologies.
Ability to work at a computer terminal with mouse and keyboard for extended periods.
Ability to work safely in close proximity to exposed line voltage and low voltage wiring and terminations.
Good customer communication skills.
Ability to obtain a HSPD-12 security clearance with the federal government.
DESIRED SKILLS:
- Building Automation Certification
Abilities:
Exposure to computer screens for an extended period of time.
Sitting for extended periods of time.
Reach by extending hands or arms in any direction.
Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
Listen to and understand information and ideas presented through spoken words and sentences.
Communicate information and ideas in speaking so others will understand.
Read and understand information and ideas presented in writing.
Apply general rules to specific problems to produce answers that make sense.
Identify and understand the speech of another person.
Applicants for this position may be required to obtain or provide proof of flu shots or of other vaccinations depending on customer requirements and nature of the position or demonstrate a valid basis for exception.
EOE Minorities/Females/Protected Veterans/Disabled
VEVRAA Contractor